Web Support Specialist

<div style="text-align:left"><img style="max-width:100%" src="https://app.ashbyhq.com/api/images/user-content/239ab39a-3c19-4ccd-bbce-22f6cd9fc448/1bfbc32e-e020-417c-beba-035e40f1a5d0/Olly%20Team%20-%201080x566.png"></div><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Given that this position requires English proficiency, we are only considering CV's provided in English. Thank you, and we look forward to your submission!</strong></p><p style="min-height:1.5em">👋 <strong>About Olly Olly</strong></p><p style="min-height:1.5em">Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before.</p><p style="min-height:1.5em">We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle.</p><p style="min-height:1.5em">The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow, and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best.</p><p style="min-height:1.5em">🌎 <strong>Our Vision</strong></p><p style="min-height:1.5em">We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.</p><p style="min-height:1.5em">Our journey began as an agency and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success.</p><p style="min-height:1.5em">🫵 <strong>Why We Need You</strong></p><p style="min-height:1.5em">As a Junior Web Support Specialist, you’ll handle various administrative tasks, including publishing, maintaining, and troubleshooting WordPress websites. You’ll manage security protocols, create backups, and resolve domain, server, and hosting-related issues.</p><p style="min-height:1.5em">In this role, you’ll develop technical expertise to manage clients’ websites, focusing on publishing, performance, and security. You’ll gain confidence in updating and troubleshooting WordPress and WPEngine, managing hosting platforms, and applying cybersecurity and performance updates.</p><p style="min-height:1.5em">🚀 <strong>The Impact You’ll Have</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Launch</strong> new client websites and distribute them efficiently across available servers.</p></li><li><p style="min-height:1.5em"><strong>Configure</strong> website reporting and set up third-party tools like IDX and Search Console.</p></li><li><p style="min-height:1.5em"><strong>Oversee</strong> the takedown process for removed client sites and manage Bluescreen for suspended sites.</p></li><li><p style="min-height:1.5em"><strong>Monitor</strong> active sites to ensure optimal uptime and performance.</p></li><li><p style="min-height:1.5em"><strong>Serve</strong> as the liaison between the Hosting provider and the company, addressing active issues, coordinating programmed maintenance, and collaborating with the Product Development team on operational changes (e.g., PHP update).</p></li><li><p style="min-height:1.5em"><strong>Support</strong> additional duties and projects as assigned.</p></li></ul><p style="min-height:1.5em">✅ <strong>What We Really Need From You</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience as a Website Administrator.</p></li><li><p style="min-height:1.5em">Experience publishing WordPress sites and managing Hosting.</p></li><li><p style="min-height:1.5em">Familiarity with web performance and debugging tools.</p></li><li><p style="min-height:1.5em">Professional English skills to effectively communicate with management and cross-functional teams.</p></li><li><p style="min-height:1.5em">Ability to break down complex projects into manageable tasks.</p></li><li><p style="min-height:1.5em">Proficiency in HTML/CSS languages preferred</p></li></ul><p style="min-height:1.5em">➕ <strong>What Would Be Big Pluses</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">A Bachelor’s degree in Computer Science, Systems Engineering, or equivalent IT certifications.</p></li></ul><p style="min-height:1.5em">🌟 <strong>What You’ll Love About Working at Olly Olly</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Salary</strong>: $500 USD/monthly</p></li><li><p style="min-height:1.5em"><strong>Flexible work:</strong> 100% remote, with core hours for seamless collaboration. 8:00 am - 5:00 pm CST, Monday - Friday</p></li><li><p style="min-height:1.5em"><strong>Work-life balance:</strong> Generous PTO, including 15 vacation days and U.S. holidays.</p></li><li><p style="min-height:1.5em"><strong>Growth-oriented culture:</strong> Join an inclusive, international, and innovative team where your contributions make a tangible difference.</p></li></ul><p style="min-height:1.5em">💡 <strong>Why Choose Us?</strong></p><p style="min-height:1.5em">Join us during this pivotal transition as we transform from an agency to a human-centric SaaS provider. Your ideas, strategies, and solutions will directly impact the success of small businesses. And our own growth!</p><p style="min-height:1.5em">Let’s shape the future of small business growth together! Apply now to join a team that’s as committed as they are supportive of each other.</p><p style="min-height:1.5em">🌈 <strong>Diversity and Inclusion at Olly Olly</strong></p><p style="min-height:1.5em">At Olly Olly, we celebrate differences in background, culture, abilities, and perspectives because diversity drives innovation and creativity. Your voice matters here, it really does! And your unique perspective will help us shape the future of small business growth.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...