WFH - Phone Roadside Assistance Specialist - Bilingual (English and [Spanish or French])

<p><span style="color: #49099d;"><strong>At NQX</strong></span>, we don’t just provide customer experiences—<span style="color: #49099d;"><strong>we create connections</strong></span>. Every day, our thousands of customer experience (CX) professionals help people engage with the brands they love, turning each interaction into a moment that matters. <span style="color: #49099d;"><strong>Together, we make the world a little more connected, one conversation at a time.</strong></span></p> <p>As a <span style="color: #49099d;"><strong>Bilingual (English and either Spanish or French) Roadside Assistance Specialist</strong></span>, you will be the lifeline for drivers across North America, helping clients get back on the road quickly and confidently. This role is perfect for someone with <span style="color: #49099d;"><strong>outstanding communication skills</strong></span>, a talent for <span style="color: #49099d;"><strong>negotiating rates with multiple providers</strong></span>, and a passion for delivering exceptional support. Plus, enjoy the <span style="color: #49099d;"><strong>flexibility of a remote work environment</strong></span>, allowing you to make a real impact from the comfort of your home. Apply and join our team of remote New Brunswick based representatives!</p> <p> </p> <p><span style="color: #49099d;"><strong>Why you will love working here:</strong></span></p> <ul> <li><span style="color: #49099d;"><strong>Competitive Pay</strong></span> – Earn $20.75/hour (<span style="text-decoration: underline;">Spanish</span>/English bonus) or $20.00/hour (<span style="text-decoration: underline;">French</span>/English). Weekend and night premiums let you earn even more.</li> <li><span style="color: #49099d;"><strong>Flexible Schedules</strong></span> – Full-time positions available, with part-time opportunities for the right fit.</li> <li><span style="color: #49099d;"><strong>Comprehensive Benefits</strong></span> – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.</li> <li><span style="color: #49099d;"><strong>Paid Training & Development </strong></span>– Receive a fully paid training, including ongoing support and development as you transition into your role.</li> <li><span style="color: #49099d;"><strong>Work-from-Home </strong></span>– Work from the comfort of your own home, equipment provided.</li> </ul> <p><span style="color: #49099d;"><strong>How you will make an impact:</strong></span></p> <ul> <li><span style="color: #49099d;"><strong>Be the lifeline for our customers</strong></span> – Respond with courtesy and empathy to those requesting roadside assistance.</li> <li><span style="color: #49099d;"><strong>Negotiate with confidence</strong></span> – Connect with providers to secure fair and favorable service rates.</li> <li><span style="color: #49099d;"><strong>Keep customers in the loop</strong></span> – Provide timely updates via phone and chat, ensuring every client feels supported.</li> <li><span style="color: #49099d;"><strong>Ensure accuracy and trust</strong> </span>– Maintain precise records of actions and decisions to deliver seamless service every time.</li> <li><span style="color: #49099d;"><strong>Problem-solve quickly and effectively</strong></span> – Assess situations, think critically, and offer the best possible solutions under pressure.</li> <li><span style="color: #49099d;"><strong>Stay calm under pressure</strong> </span>– Handle stressful or emergency situations with composure and professionalism.</li> <li><span style="color: #49099d;"><strong>Adapt and multitask</strong></span> – Manage multiple requests and provider communications efficiently while maintaining excellent service.</li> <li><span style="color: #49099d;"><strong>Demonstrate strong communication skills</strong></span> – Explain solutions clearly and professionally to both customers and providers.</li> <li><span style="color: #49099d;"><strong>Exhibit reliability and accountability</strong></span> – Consistently follow processes, meet performance standards, and take ownership of outcomes.</li> </ul> <p><span style="color: #49099d;"><strong>What makes you a great fit:</strong></span></p> <ul> <li><span style="color: #49099d;"><strong>Fluently bilingual</strong></span> – You speak English and either <span style="text-decoration: underline;">Spanish or French</span> with ease in order to assist clients in those languages across North America.</li> <li><span style="color: #49099d;"><strong>Availability & flexibility</strong></span> – Able to work Monday to Sunday from 7:00 am to 12:00 am. For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum). Please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 8:00 am) depending on business needs.</li> <li><span style="color: #49099d;"><strong>Tech-savvy multitasker</strong></span> – Comfortable navigating multiple systems and handling several tasks at once.</li> <li><span style="color: #49099d;"><strong>Excellent communicator</strong></span> – You express yourself clearly, concisely, and professionally.</li> <li><span style="color: #49099d;"><strong>Detail-oriented problem-solver</strong></span> – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.</li> <li><span style="color: #49099d;"><strong>Educational Requirement</strong></span> – High school diploma or equivalent.</li> </ul> <p><strong>Training start date: July 13<sup>th</sup> 2026</strong></p> <p> </p> <p>At <span style="color: #49099d;"><a style="color: #49099d;" href="https://www.nqx.ca/" target="_blank" rel="noopener">NQX</a></span>, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.</p> <p><strong>Want to learn more about our career opportunities and what makes working at NQX so rewarding? </strong><span style="color: #49099d;"><a style="color: #49099d;" href="https://www.nqx.ca/careers" target="_blank" rel="noopener">This way</a></span><strong>!</strong></p> <p>#UP</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...