{"product_id":"uk-jobs-1809","title":"IT Support Technician - The EliteJob","description":"Job Description\nWe are seeking a skilled IT Support Technician to join our team! The ideal candidate will have a background in supporting a diverse range of systems, including Apple, Windows, Wi-Fi, Google Workspace, MDM, and EntraID. You will be responsible for providing technical support to our internal staff, troubleshooting issues, and ensuring the smooth operation of our IT.\n\nYou will provide first-line technical support to end-users via various channels (phone, email, chat) and make sure it is all logged in our ticketing system, as well as administer Google Workspace including email, file storage, collaboration tools, Microsoft 365 applications, Workspace ONE and the list goes on.\n\nThe role also includes responsibilities for:\n\nMaintaining internal systems (Google Workspace, FreshService, Workspace One, EntraID and the list goes on?)\n\nConfigure and manage Mobile Device Management (MDM) systems for all our devices.\n\nUtilize a helpdesk ticket system to log, track, and prioritize support requests.\n\nIT support for Macs, PCs, iPhones, and Android. You will also be working with printers, basic network issues, and related equipment (you know, everything from monitors, keyboards, mice, and hard drives to ethernet cables, video conference equipment, and lots more)\n\nBest practices around data security\n\nStay current on IT and introduce Telavox to new smart solutions.\n\nTo handle everything our Telavoxers need help with regarding IT, we use FreshService ticket system. If you are not already, you will become an expert in entering, prioritizing, scheduling, managing, and closing cases here.\n\nThis role is based in Malm” and you will report to the IT Manager.\n\nAbout you\nTo do well and have lots of fun in this role, we believe that you have at least 2+ years of experience or competence working in an IT Service\/Help desk where you have to get to know established IT service delivery practices. You have strong experience supporting both macOS and Windows, and it is a plus if you also have experience working with Linux, iOS, and\/or Android.\n\nYou need to be fluent in Swedish and English, both verbal and written. Skills in Spanish and\/or French would be the icing on the cake, but not a must!\n\nIt would be great if you also have:\n\nManaged mid-to-large Google Workspace environments and documented skills in it\n\nScripting knowledge (Bash and Powershell)\n\nNetworking experience with wifi, switches, and firewalls and\/or IT Security\n\nIT Security experience.\n\nExperience with cloud platforms such as Azure or GCP\n\nIndustry certifications (e.g., CompTIA A+, Apple Certified Support Professional, Microsoft 365 Certified: Endpoint Administrator Associate).\n\nFurthermore, you are an initiative-taking, problem-solving, and collaborative person who loves improvement and helping people around you, regardless of whether the solution is simple for you or if you had to figure out for a while how to solve it.\n\nYou prefer sustainable solutions that will work over a long period, rather than quick fixes that will make this non-technical person in front of you disappear quickly. You are great at training the user and showing this person how to solve the problem in the future (and sometimes you just need to nag a bit about how it is good to restart your computer from time to time? ).\n\nAs this role collaborates with almost every other part of Telavox it is given that you enjoy working with a wide range of people with various backgrounds.\u003cscript type=\"application\/ld+json\"\u003e\n        {\n     \"@context\": \"http:\/\/schema.org\/\",\n     \"@type\": \"JobPosting\",\n     \"title\" : \"IT Support Technician\",\n     \"description\" : \"\u003cp\u003eWe are seeking a skilled IT Support Technician to join our team! The ideal candidate will have a background in supporting a diverse range of systems, including Apple, Windows, Wi-Fi, Google Workspace, MDM, and EntraID. You will be responsible for providing technical support to our internal staff, troubleshooting issues, and ensuring the smooth operation of our IT.\u003c\/p\u003e\u003cp\u003eYou will provide first-line technical support to end-users via various channels (phone, email, chat) and make sure it is all logged in our ticketing system, as well as administer Google Workspace including email, file storage, collaboration tools, Microsoft 365 applications, Workspace ONE and the list goes on.\u003c\/p\u003e\u003cp\u003eThe role also includes responsibilities for:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eMaintaining internal systems (Google Workspace, FreshService, Workspace One, EntraID and the list goes on?)\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eConfigure and manage Mobile Device Management (MDM) systems for all our devices.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eUtilize a helpdesk ticket system to log, track, and prioritize support requests.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eIT support for Macs, PCs, iPhones, and Android. You will also be working with printers, basic network issues, and related equipment (you know, everything from monitors, keyboards, mice, and hard drives to ethernet cables, video conference equipment, and lots more)\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eBest practices around data security\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eStay current on IT and introduce Telavox to new smart solutions.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eTo handle everything our Telavoxers need help with regarding IT, we use FreshService ticket system. If you are not already, you will become an expert in entering, prioritizing, scheduling, managing, and closing cases here.\u003c\/p\u003e\u003cp\u003eThis role is based in Malm” and you will report to the IT Manager.\u003c\/p\u003e\u003ch3\u003eAbout you\u003c\/h3\u003e\u003cp\u003eTo do well and have lots of fun in this role, we believe that you have at least 2+ years of experience or competence working in an IT Service\/Help desk where you have to get to know established IT service delivery practices. You have strong experience supporting both macOS and Windows, and it is a plus if you also have experience working with Linux, iOS, and\/or Android.\u003c\/p\u003e\u003cp\u003eYou need to be fluent in Swedish and English, both verbal and written. Skills in Spanish and\/or French would be the icing on the cake, but not a must!\u003c\/p\u003e\u003cp\u003eIt would be great if you also have:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eManaged mid-to-large Google Workspace environments and documented skills in it\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eScripting knowledge (Bash and Powershell)\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eNetworking experience with wifi, switches, and firewalls and\/or IT Security\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eIT Security experience.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eExperience with cloud platforms such as Azure or GCP\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eIndustry certifications (e.g., CompTIA A+, Apple Certified Support Professional, Microsoft 365 Certified: Endpoint Administrator Associate).\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eFurthermore, you are an initiative-taking, problem-solving, and collaborative person who loves improvement and helping people around you, regardless of whether the solution is simple for you or if you had to figure out for a while how to solve it.\u003c\/p\u003e\u003cp\u003eYou prefer sustainable solutions that will work over a long period, rather than quick fixes that will make this non-technical person in front of you disappear quickly. You are great at training the user and showing this person how to solve the problem in the future (and sometimes you just need to nag a bit about how it is good to restart your computer from time to time? ).\u003c\/p\u003e\u003cp\u003eAs this role collaborates with almost every other part of Telavox it is given that you enjoy working with a wide range of people with various backgrounds.\u003c\/p\u003e\",\n     \"datePosted\" : \"2025-02-21\", \/\/\"datePosted\" : \"2024-02-13\",\n     \"validThrough\" : \"2025-12-31\", \/\/\"validThrough\" : \"2025-02-12\",\n     \"employmentType\": [\"FULL_TIME\", \"PART_TIME\"],\n     \"hiringOrganization\" : {\n        \"@type\" : \"Organization\",\n        \"name\" : \"HR Admin\"\n      },\n        \"salaryCurrency\": \"POUND\", \n      \"baseSalary\": {\n            \"@type\": \"MonetaryAmount\",\n            \"currency\": \"POUND\",\n            \"value\": {\n              \"@type\": \"QuantitativeValue\",\n              \"minValue\": \"20.00\",\n    \t\t  \"maxValue\": \"30.00\",\n              \"unitText\": \"HOUR\"\n            }\n    \t\t},              \n      \"jobLocationType\": \"TELECOMMUTE\",      \n      \"applicantLocationRequirements\":[\n          {\n         \"@type\": \"Country\",\n          \"name\": \"Sweden\"\n         }\n         ],\n      \"jobLocation\": {\n         \"@type\": \"Place\",\n         \"address\": {\n          \"addressCountry\": \"Sweden\"\n        }\n        }\n    }\n    \u003c\/script\u003e","brand":"UK Job","offers":[{"title":"Default Title","offer_id":52852316897464,"sku":null,"price":0.0,"currency_code":"INR","in_stock":true}],"url":"https:\/\/entryleveljobs.onlinejob247.com\/products\/uk-jobs-1809","provider":"Amazon Jobs","version":"1.0","type":"link"}