{"product_id":"uk-jobs-752","title":"Mac Expert(At Home), Retail Customer Care - The EliteJob","description":"Job Description\nAt Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!\n\nThe Worldwide Apple Online Store Sales team is looking for motivated and tech-savvy individuals who want to offer Apple customers an unparalleled customer sales experience over the phone.\n\nKey Responsibilities:\nProduct Knowledge: You will learn about Apple Products and become a specialist on product features and related accessories.\n\nConsultative Sales: Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model.\n\nStay Informed: Understand how to use multiple sources of information to stay current on product, policies, and technology changes.\n\nOrder Management: Set the customers expectations after they have placed their order, e.g., \"what happens next\" to ensure a favorable end-to-end purchasing experience.\n\nSales Orders: Enter new sales orders into the appropriate system(s) where appropriate.\n\nCustomer Relationships: Seek to establish rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.\n\nSales Goals: Achieve sales goals set out by the business while providing an excellent customer experience.\n\nRequirements and Qualifications:\nKey Qualifications:\n\nConfident with asking for the sale.\nPrevious record of hitting targets in a sales environment.\nFunction well in a dynamic, performance-based call center environment where calls are monitored, recorded, and assessed.\nCustomer-focused, shrewd, alert individual.\nConsultancy and solutions-focused.\nComfortable working in an ambiguous environment.\nPrevious exposure in a customer-facing environment.\nExperience with both Mac and PC.\nAbility to translate ?tech speak? into everyday, understandable terms.\nStrong communication skills, both verbal and written.\nAbility to maintain a positive outlook in a fast-paced work environment.\nPossess a drive for results, demonstrates a degree of drive and determination.\nAdaptive and flexible to changing technologies, processes, and environments.\nAbility to work autonomously.\nComplex problem-solving abilities.\nTyping speed should be above 40 WPM.\nAdditional Requirements:\n\nWorking Location: Work from home, in Guangzhou is a must.\nPrivate and quiet working space, an ergonomic chair \u0026amp; a desk.\nSuitable network speed.\nCustomer service or sales working background is highly preferred.\nFluent in Mandarin, English, Cantonese.\nEqual Opportunity Employer:\nApple is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\u003cscript type=\"application\/ld+json\"\u003e\n        {\n     \"@context\": \"http:\/\/schema.org\/\",\n     \"@type\": \"JobPosting\",\n     \"title\" : \"Mac Expert(At Home), Retail Customer Care\",\n     \"description\" : \"\u003cp\u003eAt Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when hardworking people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!\u003c\/p\u003e\u003cp\u003eThe Worldwide Apple Online Store Sales team is looking for motivated and tech-savvy individuals who want to offer Apple customers an unparalleled customer sales experience over the phone.\u003c\/p\u003e\u003ch2\u003eKey Responsibilities:\u003c\/h2\u003e\u003cul\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eProduct Knowledge: You will learn about Apple Products and become a specialist on product features and related accessories.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eConsultative Sales: Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eStay Informed: Understand how to use multiple sources of information to stay current on product, policies, and technology changes.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eOrder Management: Set the customers expectations after they have placed their order, e.g., \"what happens next\" to ensure a favorable end-to-end purchasing experience.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eSales Orders: Enter new sales orders into the appropriate system(s) where appropriate.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eCustomer Relationships: Seek to establish rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cli\u003e\u003cp\u003eSales Goals: Achieve sales goals set out by the business while providing an excellent customer experience.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003ch2\u003eRequirements and Qualifications:\u003c\/h2\u003e\u003cp\u003eKey Qualifications:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cli\u003eConfident with asking for the sale.\u003c\/li\u003e\u003cli\u003e\u003cli\u003ePrevious record of hitting targets in a sales environment.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eFunction well in a dynamic, performance-based call center environment where calls are monitored, recorded, and assessed.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eCustomer-focused, shrewd, alert individual.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eConsultancy and solutions-focused.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eComfortable working in an ambiguous environment.\u003c\/li\u003e\u003cli\u003e\u003cli\u003ePrevious exposure in a customer-facing environment.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eExperience with both Mac and PC.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eAbility to translate ?tech speak? into everyday, understandable terms.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eStrong communication skills, both verbal and written.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eAbility to maintain a positive outlook in a fast-paced work environment.\u003c\/li\u003e\u003cli\u003e\u003cli\u003ePossess a drive for results, demonstrates a degree of drive and determination.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eAdaptive and flexible to changing technologies, processes, and environments.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eAbility to work autonomously.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eComplex problem-solving abilities.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eTyping speed should be above 40 WPM.\u003c\/li\u003e\u003cli\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eAdditional Requirements:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cli\u003eWorking Location: Work from home, in Guangzhou is a must.\u003c\/li\u003e\u003cli\u003e\u003cli\u003ePrivate and quiet working space, an ergonomic chair \u0026amp; a desk.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eSuitable network speed.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eCustomer service or sales working background is highly preferred.\u003c\/li\u003e\u003cli\u003e\u003cli\u003eFluent in Mandarin, English, Cantonese.\u003c\/li\u003e\u003cli\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003ch2\u003eEqual Opportunity Employer:\u003c\/h2\u003e\u003cp\u003eApple is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u003c\/p\u003e\u003cp\u003eWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\u003c\/p\u003e\",\n     \"datePosted\" : \"2025-02-21\", \/\/\"datePosted\" : \"2024-02-09\",\n     \"validThrough\" : \"2025-12-31\", \/\/\"validThrough\" : \"2025-02-08\",\n     \"employmentType\": [\"FULL_TIME\", \"PART_TIME\"],\n     \"hiringOrganization\" : {\n        \"@type\" : \"Organization\",\n        \"name\" : \"HR Admin\"\n      },\n        \"salaryCurrency\": \"POUND\", \n      \"baseSalary\": {\n            \"@type\": \"MonetaryAmount\",\n            \"currency\": \"POUND\",\n            \"value\": {\n              \"@type\": \"QuantitativeValue\",\n              \"minValue\": \"20.00\",\n    \t\t  \"maxValue\": \"30.00\",\n              \"unitText\": \"HOUR\"\n            }\n    \t\t},              \n      \"jobLocationType\": \"TELECOMMUTE\",      \n      \"applicantLocationRequirements\":[\n          {\n         \"@type\": \"Country\",\n          \"name\": \"UK\"\n         }\n         ],\n      \"jobLocation\": {\n         \"@type\": \"Place\",\n         \"address\": {\n          \"addressCountry\": \"UK\"\n        }\n        }\n    }\n    \u003c\/script\u003e","brand":"UK Job","offers":[{"title":"Default Title","offer_id":52852278722744,"sku":null,"price":0.0,"currency_code":"INR","in_stock":true}],"url":"https:\/\/entryleveljobs.onlinejob247.com\/products\/uk-jobs-752","provider":"Amazon Jobs","version":"1.0","type":"link"}